Service Disclaimer
West Country Waxed is a service business that specializes in the re-waxing and reproofing of wax jackets and other wax cotton garments. We take great care in providing a high-quality service, but please be aware that the final result may vary.
Although we will make every effort to improve the appearance, durability, and functionality of your garment, we cannot guarantee that every garment will be restored to the same Factory condition it was when brand new. Factors such as the age, condition, wear and tear, and previous treatment of the garment will affect the end result. Additionally, we will make every effort to ensure that your garment is completely waterproof and weatherproof, but we cannot guarantee that it will be completely waterproof or weatherproof. Factors such as temperature, humidity, and usage can also affect the performance of the water and weather proofing. We recommend you to test the garment for waterproofness and weather resistant after receiving the garment.
When you place a garment with West Country Waxed to be re-waxed, you are making a legally binding contract with us that is covered by the Consumer Rights Act 2015. This law sets out what you are entitled to expect from every contract that involves the supply of a service, such as reproofing. The key rights are:
- The service must be carried out with reasonable care and skill. West Country Waxed must carry out the reproofing service to the same or similar standard that is considered acceptable within the service industry.
- Information about a trader or service is legally binding. Anything said or written down by West Country Waxed (or someone acting on our behalf) about ourselves or the re-waxing service forms part of the contract if you take the information into consideration before you agree the contract or if you make a decision about the service after the contract is made.
- A reasonable price must be paid for a service. You are only required to pay a 'reasonable' price for the re-waxing service that West Country Waxed provides unless the price (or the way in which the price is worked out) is fixed as part of the contract. The cost is usually fixed in advance with reproofing.
- The service must be carried out within a reasonable time we endeavour to have your garment completed in 7-10 working days. Sometimes the contract will fix the time that a re-waxing service must be completed within. If the time has not been fixed then the service must be completed 'within a reasonable time.'
Problems can arise due to the fact that high-value and designer items are not always tested against BS/ISO standards to ensure a reliable response to the re-waxing processes. Although we will process your order with every care, we have to inform you that following detailed examination of your garment we are not entirely confident that it will re-wax to your satisfaction or ours, as we believe that there is a risk of:
- Shrinkage / Distortion (in excess of 3%)
- Colour Loss/Migration
- Degradation of surface effects
- Damage to beads and or trimmings
We also need to bring to your attention the following, if noted when your garment is deposited for re-waxing:
- Staining
- Heavy and extensive staining/soiling
- Abrasion Damage
- De-lamination/shrinkage of interlinings
- Buttons missing/damaged
- Tears/Rips/Split Seams
- Other
If we do acknowledge any of the above we will contact you before the service proceeds that the item may be at risk if re-waxed. If you agree to continue with the service, you therefore instruct us to accept that West Country Waxed will have no liability should my garment fail in any of the above areas, which have been brought to your attention. By continuing to go ahead with the service you accept that this is a waiver of your statutory rights and this waiver will only operate in relation to the garment / item specified in this disclaimer.
If you need anymore advise or have a question please don't hesitate to get in contact. details can be found on the 'Contact Us' Page.
West Country Waxed.